SERVICES

Claims involving specialist items require expert knowledge and a great deal of time can be spent simply identifying the item.

We work towards 100% compliance with your and your clients requirements, ensuring item(s) are quickly and accurately identified and valued. Both you and your client are regularly updated on progress.

Your employees are trained to administer your system in the most efficient way not to be experts in specialist fields. We offer this expertise backed by clearly defined administrative procedures. We ensure articles are quickly and accurately identified and valued, regularly updating both you and your client on progress.

As a highly customer-focused organisation, Caravel work to ensure the customer always feels they are No. 1. The provision of a listening ear combined with regular updates on progress automatically improves your companys image with clients.

Simply contact Caravel and save time, effort, energy and expense.

Working in specialised fields, two levels of service are offered. A full scale of charges is available upon request

• The standard Caravel service provides a Total Care Claims Handling Service.
  
• The Fastrak Valuation Service is a cost effective, swift, service for lower cost items.
  

In addition, our Mediation / Arbitration service is available where a difference of opinion arises over the value of an item, or if a settlement figure is challenged. In either event, an independent judgement can provide a simple and speedy conclusion, turning a potentially time-consuming problem into a positive conclusion.

With trained staff and the range of specialist knowledge available to us we can help short circuit the time-consuming process of identifying and valuing items.

In short, Caravel provide an efficient and cost effective one stop solution whenever a claim involves a specialist item, providing all the information needed for Insurance Companies and Loss Adjusters to make a decision on a claim. And all within a normal time frame of 7 - 14 days.

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